Return and Refund Policy

Last updated: July 14, 2024

Thank you for shopping at 1 World Training.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Shipping & Delivery Policy

ORDER PROCESSING:
Please allow 2-5 business days to process your order. Expect an email within 2 business days to let you
know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking
information.

FLAT RATE SHIPPING
Orders are generally shipped within 2-5 business days using UPS courier. Flat rate shipping fee of 200 USD applies to orders shipping to Ukraine, Belarus, Russia.

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders
over $75).

CANCELLATION AND REFUND POLICY

This will include registrant application to any of 1WTraining.com’s scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants signing up by way of a Purchase Order. All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER
  • Exam vouchers and PeopleCert Books, once ordered are non-refundable.
  • Cancellations 1-3 days prior to class and no-shows would not be offered a refund and the amount would be credited to a future training.
  • Reschedules received greater than 15 days to the class would be credited to a future training date.
  • Reschedules received less than 10 days would be credited to a future training but with 10% (of standard fee) reschedule charge.
  • Registrant substitutions may be made at any time.
  • Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.
B) CANCELLATIONS / RESCHEDULES BY 1worldtraining.org
  • 1WorldTraining.com reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • You are advised to consult a 1WTraining.com agent prior to making any travel arrangements for a training.
  • 1WorldTraining.com is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
  • Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.

E-LEARNING

This will include registrant application to any of our listed e-learning programs. All cancellations must be notified over email.

A) CANCELLATIONS BY CUSTOMER, CAN BE ENTERNAINED, ONLY WITHIN 8 HOURS OF PURCHASE / PAYMENT;
  • Provided the exam voucher / e-book / e-learning course from accreditation body is not issued and
  • Candidate has not downloaded any training materials and accessed training videos of 1 world training e learning sites, of more than 30 minutes.
PLEASE NOTE:

Refunds will have 10% deduction due to bank charges / foreign exchange losses, as applicable during the refund process.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to 1 World Training Pvt. Ltd, Office No. 302, 6-3-456/C MGR Estates, Dwarakapuri Colony, Panjagutta Hyderabad – 500082 Telangana State India.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to 1 World Training, accessible from https://1worldinfosec.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: support@1wtraining.com
  • By visiting this page on our website: https://www.1wtraining.com/contact-us
  • By phone number: +919000084038
  • By mail: Office No. 302, 6-3-456/C MGR Estates, Dwarakapuri Colony, Panjagutta Hyderabad – 500082 Telangana State India

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • Product isn’t used or damaged.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Office No. 302, 6-3-456/C
MGR Estates, Dwarakapuri Colony,
Panjagutta
Hyderabad – 500082
Telangana State
India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: india@1worldtraining.com
  • By visiting this page on our website: https://1worldinfosec.com/contact/
  • By phone number: +919000084038
  • By mail: Office No. 302, 6-3-456/C MGR Estates, Dwarakapuri Colony, Panjagutta Hyderabad – 500082 Telangana State India