The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.
| Course type | ITIL® 4 Practitioner: Incident Management Official e-book (Digital) | 2 attempts at Exam | |
|---|---|---|---|
| E-learning Self-paced (1 Year) | Included | ||
| Virtual live-online (1 Days) | Included |
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.
This course will help you to:
- Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
- Monitor and review the work of teams that handle and resolve incidents
- Coordinate manual work with incidents, especially those involving multiple teams
- Ensure sufficient awareness of the incidents and their status across the organization
- Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
- Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.
Prerequisites
An ITIL 4 Foundation certification is a prerequisite for studying Incident Management.
Examination format
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.