Module 1 | E-learning videos in French | |
---|---|---|
Unit 1 | Part1: INTRODUCTION AU COURS (25 min) | |
Unit 2 | Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (33 min) | |
Unit 3 | Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min) | |
Unit 4 | Part4: LES 7 PRINCIPES DIRECTEURS ITIL (38 min) | |
Unit 5 | Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (36 min) | |
Unit 6 | Part6: AMÉLIORATION CONTINUE DU SVS (20 min) | |
Unit 7 | Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (33 min) | |
Unit 8 | Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (39 min) | |
Unit 9 | Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (28 min) | |
Unit 10 | Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min) | |
Unit 11 | Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min) | |
Module 2 | Study Material, Sample papers and Sample exams | |
Unit 1 | ITIL 4 Foundation sample papers in French | |
Unit 2 | ITIL 4 Foundation Sample paper 1 and Sample Exam | |
Unit 3 | ITIL 4 Foundation Sample paper 2 and Sample Exam | |
Unit 4 | ITIL4 Foundation Sample Paper 1 French | |
Unit 5 | ITIL4 Foundation Sample Paper 2 French | |
Module 3 | Miscellaneous | |
Unit 1 | Useful Links | |
Unit 2 | Letter of Course Attendance is Mandatory | |
Unit 3 | PeopleCert Exam Voucher and eBook | |
Unit 4 | E-Learning Course access and PeopleCert Exam Voucher extension | |
Unit 5 | Study Material | |
Unit 6 | References | |
Unit 7 | Special Offer | |
Unit 8 | Directory of all courses offered by 1 World Training | |
Unit 9 | Contact your Trainer | |
Unit 10 | Course Evaluation Form | |
Unit 11 | Survey Feedback Form: | |
Unit 12 | Customer Complaint Form | |
Module 4 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English | |
Unit 1 | Introduction to ITIL 4 CDS Concepts and challenges | |
Unit 2 | Introduction to ITIL 4 DSV | |
Unit 3 | Introduction to ITIL 4 HVIT | |
Unit 4 | Introduction to ITIL 4 DPI | |
Unit 5 | Introduction to ITIL 4 DITS | |
Unit 6 | Introduction to ITIL 4 MPT |
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