Service Desk Institute

SDI – Service Desk Analyst v8 (SDA)

Courses, Service Desk Analyst, Service Desk Institute / ,

Overview The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the skills required to work within the IT service and support industry. A certified individual will have: Essential skills and competencies to deliver efficient and effective support in the Service Desk […]

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SDI – Service Desk Manager v8 (SDM)

Service Desk Manager, Courses, Service Desk Institute /

Overview The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification. An SDM certified professional will be able to demonstrate: A thorough grounding in

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