The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management […]
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk The individuals can demonstrate their understanding and application of the concepts covered
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The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational
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The ITIL 4 Specialist: IT Asset Management module is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets. Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset
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The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders. Course Summary for ITIL® 4 Specialist: Business Relationship Management (BRM) Based on the ITIL 4 framework, the module provides both strategic and practical best practice
The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it. Course Summary for ITIL® 4 Specialist: Sustainability in Digital & IT (SDIT) The course will help you to: There are
Take your Disciplined Agile® knowledge and experience to the next level. Help organizations achieve true agility by coaching teams across the enterprise on how to apply Disciplined Agile and choose their best way of working. Coach, motivate, and inspire teams with Disciplined Agile. What You Will Learn Course Outline Pre-workshop (Phase 1, asynchronous learning): Workshop (Phase
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Disciplined Agile Value Stream Consultant (DAVSC) folds practices from Flow, Lean, the Theory of Constraints, and Organizational Development into Disciplined Agile to give you the tools to optimize enterprise-wide value streams. Filled with collaborative activities, supplemental reading, and more, this 21 PDU instructor-led course goes beyond a single framework by teaching you the mindset, practices,
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Disciplined Agile Senior Scrum Master (DASSM) teaches experienced agile practitioners how to use the Disciplined Agile (DA™) tool kit to optimize how teams work, work with allies within their organization, and solve a variety of advanced problems. This 14 PDU course will prepare you to take the DASSM exam and start using Disciplined Agile immediately
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With agile fast becoming the go-to approach, Disciplined Agile Scrum Master is the certification you need. Disciplined Agile Scrum Master (DASM) will help you understand all the benefits of agile, and make it work for you and your organization. The DASM certification equips you to successfully lead agile teams, thereby future-proofing your career in a
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