The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.
This SDM qualification course offered by 1wtraining.uk is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and how to run an effective support operation. This course is suitable for those with at least three years of experience in a service desk environment.
Course Content:
- Building The Right Conceptual Model
- Business Integration
- Service Culture
- Implementation Planning
- Operational Processes
- People And Motivation
- People Skills And Knowledge
- Quality Assurance
- Tools And Technologies
- Business Mastery
- Organisational Leadership
- Professional Development
Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.
